DS: What products and services are the key focus for your company at IBC2017?
Nicki Fisher: Front and centre at IBC 2017 is Clear-Com’s LQ Series of IP interfaces, which provide complete communication solutions and connectivity comprising of analogue, digital and IP intercom systems for communication from virtually anywhere.
DS: Will you be launching any new products there? If so, please provide a brief overview.
NF: We have added a host of new features to our LQ Series which will be demonstrated at the show, including SIP capability for connecting with VoIP phones. Users of the Eclipse HX digital intercom can dial IP-based telephones directly from their panel using the numeric dial pad, while incoming IP-based calls can be received and routed to one or multiple Eclipse users.
Clear-Com has also enabled the linking of traditional intercom systems with Agent-IC mobile clients, allowing users of traditional intercom systems to communicate in full-duplex with mobile app users. Setups and configurations are very straightforward and can easily be managed within the browser-based Core Configuration Manager (CCM).
In addition, we have increased I/O channel density for our HelixNet digital partyline six-fold; LQ now provides up to 24 audio ports assigned to any of the 12/24 intercom channels in HelixNet. Signals from any remote devices can be routed over IP to the assigned HelixNet end points(s) and HelixNet is also now able to directly connect into the Eclipse HX digital matrix intercom network with the LQ device. This offers a simple and cost-effective way of increasing your audio connections while providing network flexibility – all without compromising on audio quality.
DS: What do you hope to achieve by attending IBC?
NF: IBC is an invaluable opportunity to engage with our customers and partners face-to-face. It provides an opportunity to showcase new and existing solutions for the broadcast market, as well as to share success stories.
DS: How was 2017 for your company so far?
NF: It’s been an exciting 12 months for Clear-Com beginning with the acquisition of Trilogy Communications about a year ago. We also launched our very first Dante-enabled interface cards for Eclipse HX at the beginning of 2017 and there have been some strong sales for this solution during the course of this year.
DS: Do you have any plans for expansion in the Middle East in 2017-18?
NF: The Middle East remains an important region for us and with the recovery of the oil price, we are seeing previously delayed investments coming to fruition and exciting new projects on the horizon.
Many of the countries across the region has been impacted by political and security threats and it is critical that we are there to help and support customers during these turbulent times. There is a strong partnership between Clear-Com and NMK Electronics Enterprises in the region which we can leverage to grow our presence. They have excellent relationships with customers, understand the customer’s requirements and provide an outstanding level of customer support.