DEWA launches Samsung app

    Government app made available for Samsung smart watches
    Applications, DEWA, Dubai, Government, Samsung, Smart watch, Smartphone, News, Consumer-facing Tech


    Dubai Electricity and Water Authority (DEWA) has launched its application for Samsung Galaxy Gear 2 smart watches.

    The app provides a number of services and features that enable customers to enquire about their bills and learn about the different payment channels, customer service centre locations, contact details, etc. The app supports the previous version of Samsung Galaxy Gear smart watches and can be downloaded from the Samsung Gear Manager.

    Moza Al Akraf, Acting VP of IT and CIO at DEWA, said: “Launching DEWA’s Galaxy Gear 2 app comes at a time when DEWA is celebrating full transformation of its services into smart services. This supports its objective to deliver its services to customers anytime anywhere. DEWA’s smart app works on all platforms and devices to ensure ease of use and raises customer satisfaction. It also helps to raise customers’ adoption rates of its smart services and make the smart channels one of the main choices to complete transactions.”

    DEWA started adopting smart technologies in 2009, which resulted in the launch of its smart app with more than 150 services and features. DEWA provides all its services through the updated version of the smart application, which is compatible with various platforms including Android, iOS, and Blackberry. It is also accessible on various operating systems including Windows, Windows Phones, Samsung home entertainment systems, Etisalat’s eLife and through its web application on

    HE Saeed Mohammed Al Tayer, MD and CEO of DEWA, said: “The Samsung Galaxy Gear 2 smart app is another channel to provide DEWA’s services to its customers. This supports the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to make government services available anytime anywhere to achieve customer satisfaction.”

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