The UAE’s Etisalat Group will implement technology from video assurance specialist Agama Technologies to assure optimal IPTV and OTT service quality and improve operational efficiency.
Agama Technologies will provide a comprehensive solution for video service quality and customer experience monitoring, assurance and analytics.
Agama secured the deal together with its regional business partner Al-Falak, an IT and communications solution provider in the Middle East.
Etisalat is implementing Agama’s DTV Monitoring Solution covering the end-to-end video distribution infrastructure; from head-end down to end-user devices, such as set-top boxes, smart phones and tablets. The solution will help Etisalat to improve the customer experience of EIPTV and OTT services.
The solution provides transparency, awareness and insights that will support Etisalat to work in a fact-based way, across departments and workflows, to assure optimal service quality, improve operational efficiency and increase customer understanding.
“Etisalat appointed us as a trusted local systems integrator to implement a complete solution for the monitoring, assurance and analytics of its video services,” says Ahmed Gabr, Regional Manager at Al-Falak. “We naturally turned to Agama to deliver the solution, as it is the industry specialist in this field and we are confident that it will provide the best possible support system to Etisalat. This deal reinforces Al-Falak’s position, as we extend support to the region’s telecoms operators in adapting their networks to deliver video over IP networks. We look forward to working closely with both Etisalat and Agama on this project, and many such future assignments.”
Mikael Dahlgren, CEO at Agama Technologies, added: “The provided solution, combined with our extensive experience, will empower Etisalat’s internal processes such as incident handling, systematic elimination of underlying problems, change management and customer support, with a transparency that ultimately will result in drastically lowered OPEX and improved customer satisfaction.”