OSN to move Dubai call centre overseas

According to media reports, OSN will transfer call centre operations from Dubai to centres in Jordan and Egypt in the third quarter of 2018.
OSN CEO Martin Stewart
OSN CEO Martin Stewart

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The Middle East's leading pay-TV provider OSN is set to relocate its Dubai-based call centre operations abroad, OSN CEO Martin Stewart told The National.

According to a report in the National, OSN will transfer call centre operations from Dubai to centres in Jordan and Egypt in the third quarter of 2018, revealed CEO Martin Stewart.

"We’re offering full assistance to all Dubai-based employees with the option to relocate to either Jordan or Egypt," said Stewart to the media outlet. 

Stewart said the move is designed to strengthen the pay-TV operator's operational efficiency and optimise costs. He added that the expansion in Jordan and Egypt will create new employment opportunities for Jordanians and Egyptians, while ensuring a high level of OSN’s support for subscribers across the Middle East and North Africa region.

Faced with the rise of streaming video platforms and a dwindling subscriber base, OSN's parent company Kipco has not disclosed subscriber numbers since Q1 2016 when subscriptions fell from 1.15 million to 1.03 million. Operating profits reported by the Kuwaiti conglomerate stood at 23.5m dinars compared to 23.6m dinars a year ago.

Stewart said OSN will continue to invest in a digital future and this decision was in line with achieving the vision. OSN has expanded its offering by introducing digital platforms OSN Play and Wavo, and more recently launching the OSN ASLI studios and app to focus on short-form licensed content.

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